I have gone to Chimney Rock twice now for oil changes and most recently, brake work. In reading the other reviews, I see the most recent negative ones have to do with tires. I only go to Discount Tire for tire work, so I can't speak to that. I am a big fan of Chris, who has handled my appointment requests, arranged for my transportation to my office and is the one who calls me with follow up and letting me know my SUV is completed. Billy at the desk is a bit slow in his work, but I found him to be pleasant enough. I'm not sure what it is about the place - maybe it's just that I feel comfortable there for some reason. I have a good attitude with them and I get that in return. The 2nd time I took my car in, Chris said he was able to get a discount on a couple of the Brake parts and it did save me $30 from their cost estimate. Now, whether that was true or not and maybe the estimate was just high, it didn't matter to me. They could have still charged me the original estimate and I would have been fine. But, they didn't and I took that as a "nicety". I'm not sure that I'll take my SUV there for all engine work or not, but it is convenient and they've earned my trust so far!