As a petite woman who was never raised on car etiquette, Billy and the staff as a whole do their very best to inform and educate their customers as well as satisfy their needs- rather than make you feel like you're caught in some sales scam. Some of the techs have even gone so far as to take me back to show me the parts they were working on so I could better understand. After several accommodations from Billy, I can honestly say he is a genuine human being. Every encounter is a positive one, regardless of how busy they are. Nobody likes to wait around for their car, but the staff make it as enjoyable as possible. This is the only Goodyear I'll take my car to. You guys are awesome rock on!